Refund Policy

All return or exchange items must be sent back within 14 days of receiving your delivery in a resellable condition – unwashed, unworn (except for the purposes of trying on), and with original tags and security tape attached to receive your refund.

We charge a flat rate only to cover the return postage fee - 5 GBP for all UK returns.

We will send the money back as soon as we get the returned item, except for the 5 GBP.

We offer one exchange for free if you would like to change your product to another size or color.
Please email us at info@upselflondon.com with the information that you would like to get in exchange. We can send you a new product after we get the returned one.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any return questions at info@upselflondon.com.